Terms & Conditions

Welcome to Digital Masoom. These Terms & Conditions (“Terms”) govern your use of our website and digital marketing services. By accessing our website or purchasing any of our services, you agree to comply with these Terms.

1. About Digital Masoom

Digital Masoom is a digital marketing agency providing services including, but not limited to:

  • Search Engine Optimization (SEO)
  • Social Media Marketing
  • Facebook & Instagram Advertising
  • Google Ads Management
  • Content Marketing
  • Email Marketing
  • Landing Page Design
  • Website Optimization
  • Copywriting
  • Marketing Consultation
  • Lead Generation Services

2. Acceptance of Terms

By accessing this website or using any of our services, you confirm that:

  • You are at least 18 years old.
  • You agree to these Terms & Conditions.
  • You agree to our Privacy Policy.
  • You provide accurate and complete information.

If you do not agree with these Terms, please discontinue using our website and services.

3. Services

Digital Masoom provides professional digital marketing services based on the agreed project scope.

Service timelines may vary depending on:

  • Client responsiveness
  • Availability of required content
  • Technical limitations
  • Third-party platform approvals
  • Advertising platform policies

All deliverables are based on the selected service package or written agreement.

4. Payments

Clients agree to pay all agreed fees before work begins unless otherwise stated in writing.

Payment terms:

  • Advance payment may be required.
  • Monthly retainers are billed in advance.
  • Late payments may delay project delivery.
  • Additional work outside the agreed scope will incur extra charges.

Digital Masoom reserves the right to suspend services until outstanding payments are cleared.

5. Refund Policy

Due to the nature of digital marketing services:

  • Payments are generally non-refundable.
  • Refunds will only be considered in exceptional circumstances at our sole discretion.
  • Advertising budgets paid directly to Google, Meta, or other platforms are non-refundable.

6. Client Responsibilities

Clients agree to:

  • Provide accurate business information.
  • Supply required content, images, and branding assets.
  • Respond promptly to communication.
  • Grant necessary access to websites, hosting, analytics, and advertising platforms.

Project delays caused by missing information are the client’s responsibility.

7. Marketing Results Disclaimer

Digital marketing results depend on numerous external factors including:

  • Competition
  • Market conditions
  • Budget
  • Audience behavior
  • Platform algorithm changes
  • Website quality
  • Industry trends

Digital Masoom does not guarantee:

  • First-page Google rankings
  • Specific sales figures
  • Number of leads
  • Revenue increases
  • ROAS
  • Viral content
  • Social media follower growth

We use industry best practices to maximize performance.

8. Advertising Platforms

Campaigns managed through Google Ads, Facebook Ads, Instagram Ads, LinkedIn Ads, or any third-party advertising platform are subject to their respective policies.

Digital Masoom is not responsible for:

  • Ad account suspension
  • Policy violations
  • Platform outages
  • Account restrictions
  • Changes in advertising policies

9. Intellectual Property

Unless otherwise agreed:

  • Clients retain ownership of their logos, trademarks, and original content.
  • Digital Masoom retains ownership of proprietary strategies, templates, workflows, documents, and internal methodologies.

Upon full payment, clients receive ownership of the agreed final deliverables.

10. Confidentiality

Both parties agree to keep confidential information private.

We will never intentionally disclose client business information without written permission unless required by law.

11. Limitation of Liability

Digital Masoom shall not be liable for:

  • Business losses
  • Lost profits
  • Revenue loss
  • Indirect damages
  • Consequential damages
  • Website downtime
  • Third-party service failures

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

12. Third-Party Services

Our services may involve third-party platforms including:

  • Google
  • Meta (Facebook & Instagram)
  • LinkedIn
  • Canva
  • Mailchimp
  • WordPress
  • Shopify
  • Other marketing tools

Digital Masoom is not responsible for changes, downtime, pricing, or policies of these external platforms.

13. Project Cancellation

Either party may terminate an ongoing project by providing written notice.

Any completed work before termination remains billable.

Monthly service subscriptions will continue until officially cancelled according to the agreed notice period.

14. Website Usage

Users agree not to:

  • Hack or attempt unauthorized access.
  • Upload malicious software.
  • Copy website content without permission.
  • Misuse contact forms.
  • Violate applicable laws.

Violation may result in restricted access.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to our collection and processing of information as described in the Privacy Policy.

16. Changes to Terms

Digital Masoom reserves the right to update these Terms & Conditions at any time without prior notice.

The latest version will always be published on this page.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts in Saharanpur, Uttar Pradesh, India.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Digital Masoom

Email: officialmasoomverma1@gmail.com

Location: Saharanpur, Uttar Pradesh, India

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